Privacy Notice

How Rosey Homes Limited looks after your personal information

This notice explains what personal information we collect, why we use it, who we share it with, how long we keep it and the rights you have. It applies to everyone we work with: landlords, tenants and people applying to rent, sellers, buyers, investors, and anyone who contacts us through our website, by email or by phone.

Who we are

Rosey Homes Limited decides how your information is used, which makes us the "data controller". If you have any question about this notice or your information, please contact Suzann Rose, Director, using the details above.

What information we collect

• Contact details: your name, address, phone number and email address.
• Property details: the property you are letting, renting, selling or buying, and its tenancy, certificates and condition.
• Identity and address checks: the checks we are required to carry out by law, for example anti-money laundering checks on sellers, buyers and investors, and Right to Rent checks on tenants.
• Referencing: for people applying to rent, information about employment, income, previous tenancies and credit history, usually through a referencing company.
• Financial details: bank details needed to collect rent, pay landlords and handle deposits and fees.
• Correspondence: emails, messages, forms and notes of calls and visits, including our property care visit reports and photos.

We collect most of this from you directly. Some comes from others, for example a referencing company, a previous landlord or employer you have named, or a landlord or tenant connected to the same property.

Why we use it, and the legal reasons

Who we share it with

We share only what each one needs, and never sell your information.

• Referencing companies, when you apply to rent.
• Government-approved tenancy deposit protection schemes.
• Contractors and tradespeople, so they can arrange access and carry out work.
• The landlord or tenant of the same property, where it is needed to manage the tenancy.
• Our independent redress scheme, Property Redress, if a complaint is referred to it.
• Our professional advisers and insurers, such as our accountant, solicitor and insurance provider.
• Our banks and the providers of the systems we use to run the business, such as email and file storage.
• Government bodies, the police or regulators, where the law requires us to.

Some of the companies whose systems we use may store information outside the UK. Where they do, we use providers that protect it to the standard UK law requires.

How long we keep it

When information is no longer needed, we delete it or destroy it securely.

Keeping it safe

We keep your information secure, limit who can see it, and use password-protected systems. We ask everyone we share it with to do the same.

Your rights

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct anything that is wrong or incomplete;
• ask us to delete your information, where we no longer have a reason to keep it;
• ask us to limit how we use it, or object to how we use it;
• ask for your information in a form you can pass to someone else;
• withdraw your consent to news and offers at any time.

To use any of these rights, contact us using the details above. We will reply within one month. Some information we must keep by law, even if you ask us to delete it, and we will tell you if that applies.

If you are unhappy

Please tell us first, and we will try to put it right. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk.